Frequently Asked Questions
Event planners, office managers and group organisers ask us many of the same questions before they book, so we have gathered the answers here. If your question is not covered, call 0452 103 430 or use our contact page.
Bookings and Vehicles
Do you offer self-drive coach rental?
No. Every vehicle is supplied with one of our professional drivers. We do not rent out coaches or minibuses for self-drive use.
What is the largest coach you supply?
Our largest coaches seat 62 passengers. Larger groups travel on two or more coaches running to one timetable, for example 110 guests on two 57 seat coaches, or 180 guests on three 62 seat coaches.
Which vehicle sizes are available?
Full size coaches of 48, 53, 57 and 62 seats, plus smaller vehicles of 12, 20, 24 and 28 seats for VIP transfers and smaller groups. See the fleet page for details.
Can we request a coach with seatbelts?
Yes. Ask when you book and we will confirm a seatbelt equipped vehicle for your service.
Do your drivers hold Working With Children Checks?
Yes. Our drivers hold current NSW driver authorities and Working With Children Checks.
Do you operate after midnight?
Generally no. Late finishes for weddings and corporate functions can be arranged when we also run the outbound transfer, so please mention the finish time when you enquire.
Do you allow standing passengers?
No. Every passenger must have a seat and remain seated while the vehicle is moving.
On Board
Can we bring or drink alcohol on the coach?
No. Alcohol cannot be brought on board or consumed on any of our vehicles at any time.
Can we eat or drink on the coach?
Bottled water is welcome. Food, tea and coffee are not permitted on board, to keep vehicles clean for the next group. If a passenger needs to eat for medical reasons, let us know in writing before the service.
Can we smoke or vape on the coach?
No. Smoking and vaping are not permitted on board any vehicle. Drivers can point out a suitable place during rest stops.
Can we put up decorations or signage?
Yes, if it is requested in writing and approved by our office before the service, and the hirer removes everything at the end. Event signage for coach windows is common for conferences. A bond may apply.
Quotes and Payments
How are your quotes calculated?
Each quote is based on the vehicle, the date, the time of day and the total hours from depot to depot. A four hour charter may involve extra travel time to and from your pick-up point, which is included in the quote. Pricing is per vehicle, not per passenger.
Why are prices not shown on the website?
Every job is different. Timing, distance, vehicle size and waiting time all change the price, so we prepare a written quote for each enquiry instead of publishing a rate card.
Do you offer better rates for multiple services?
Yes. Repeat clients and bookings that combine several services, such as a conference with arrivals, shuttles and dinners, are reflected in the quote.
What payment methods do you accept?
We accept major credit cards and EFT bank transfers.
Can we pay the driver in cash on the day?
No. Drivers do not handle cash. Payment is made before the service.
Planning
Where do you operate?
We run services across Greater Sydney and NSW, and take regional and interstate charters to destinations such as Canberra, the Hunter Valley and Melbourne.
How far ahead should we book?
As early as your dates are firm. November and December are the busiest months for corporate functions, and large multi-coach events benefit from confirming four to eight weeks ahead.
What details do you need for a quote?
The date, start and finish times, passenger numbers, pick-up and drop-off addresses, and any luggage or accessibility needs. The online quote request asks for each of these.
Ready to book? Choose your service on our online bookings page or browse our coach hire services.
